And the resultant lawsuit is starting
out at $100 million? Is this a simple (?!?) question of a failed
software implementation, or is it an indication that the disconnect
between suppliers and business technology consumer continues to
widen? More importantly, what lesson could you learn—for your
business—in the latest software implementation failure?
Does anyone remember the article
several years ago about Goodyear's
ERP program difficulties? To the tune of +$100Million? Is there a
pattern emerging?
According to the initial filing:
“Unknown to Waste Management, this ‘United States’ version
of the Waste and Recycling Software was undeveloped, untested, and
defective.” See Andy Moon's Tech Republic blog materials HERE.
When it comes to software asset
management or technology asset management, the pre-purchase work you
perform as a responsible business technology consumer is absolutely
vital to the ongoing relationship—or the lack there-of. Judging
even by the minimal information supplied in the related articles,
Waste Management swallowed the vendor hype, hook, line, and sinker.
Who's at fault? Could there be an entire industry out there that
tends to sacrifice long term customer value in favor of short term
profits? (Picture
the Goose and the Golden Egg Story.)
Read on for 7.65 Guaranteed Ways of
Smoothing the Technology Acquisition and Utilization Waters—before
the tsunami of product or implementation failure crashes over your
collective corporate craniums.
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To discover why technology personnel are not the primary choice as IT asset managers or copyright compliance assurance managers access the full Knowledge Briefing - Techs are not--and should not be--information technology asset managers You could easily avoid as much as 90% of the enforcement audit activities along with reducing the unnecessary costs of business technologies by up to 25% in the first year of an effective asset management initiative.
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There are two serious problems with corporate policies/procedures: Personnel don’t know why these guidelines are necessary and the documents are too complicated to follow. Want to strengthen policies and procedures? Here’s how.
Policies should inform employees what and why while procedures guide us in how a given task is performed along with why a specific process is used. In our societies, it’s critical that policies clarify the reasons for their existence—otherwise, and let’s be realistic: Folks probably won’t bother. Individuals—real people—need to understand the honest reasons why a given guideline was created, the need to fully comply with it, and the consequences of not complying with it. When this is accomplished, your chances of employee buy-in for policies will improve dramatically.
I’m Alan Plastow and we at The Business Technology Consumer Network have created this Internet presence and association for you. Do you want to become more capable—more diverse—in your professional abilities? Would you find value in enhancing your business skills? Is it worth your time to expand the quality of service you provide your company? Is so—it’s time to sign in to this site and pick up the knowledge edge you really need to succeed! Even better: It’s free.
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Q.) What is a technology asset management repository and how can it help my company save serious money? How will a repository optimize software asset management? In what ways will a well-implemented repository reduce my exposure to copyright compliance and software piracy audits? How does all this work? Read on...
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