When you make a technology purchase, you have a specific use in mind for that product. (Now, isn’t THAT a cosmic concept?) Unfortunately, that use is not relevant to the current standards in license or agreement process. Unless you intentionally include a clause specifically defining the functionality you expect to receive; as well as defining the process for testing & accepting/denying the product suitability; and clearly describing your rights to refund of all costs – you are purchasing the equivalent of vaporware.
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When you plan a negotiation (You DO plan them, don't you?), you should always firmly establish a solid enterprise value to the goods or services you are about to acquire. Too many technology consumers become trapped by their own personalities (or by their corporate cultural persona) when building or conducting a negotiation. This knowledge briefing covers one of the most cost effective methods of immediately cashing in on better technology investments.
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